Refund policy
30-day Ficka Satisfaction Guarantee
If for any reason you're not happy with your Ficka pouch within 30 days of delivery - we'll replace your Ficka at no cost - just pay shipping.
Don't want a replacement? For orders within 30 days of delivery we'll refund your purchase price less shipping - you keep the pouch, no return shipping needed.
How to claim
- Email FICKA@ballcapventures.com or use our contact form
- Provide your order number and a short note on why it didn't work for you.
- We'll refund the product price to your original payment method, usually within 5 business days. Your bank may take a few more days to post it.
Terms
- The Ficka 30-Day Guarantee is only applicable to orders placed on GetFicka.com. Orders placed on Amazon follow Amazon's return policies.
- Refunds cover the amount you paid for the product. Shipping charges are non-refundable.
- If your order used a discount code or buy-one-get-one, the refund is the amount actually paid.
Wrong or defective items
If your Ficka arrives damaged, defective, or is the wrong color, contact us after delivery with your order ID and a photo. We'll send a replacement at no cost to you.
Questions?
Email FICKA@ballcapventures.com.